policies

shipping policy

We offer four delivery options to ensure your items arrive safely and conveniently:

  • Omniva Parcel Lockers: Fast and convenient delivery across Latvia within 2–5 working days, with direct parcel locker shipping to Estonia, Lithuania, and Finland.

  • Venipak: Regional delivery across the Baltics (Lithuania and Estonia within 1–3 working days).

  • Itella SmartPost / Posti: Direct parcel locker delivery to Finland within 3–5 working days.

  • Latvijas Pasts: Reliable international shipping (within European Union), ensuring your order arrives within 14 days.

We are committed to the highest standards of quality, ensuring your products are delivered securely and on time. A forward-thinking customer always considers guarantees, so please read our terms carefully:

right of cancellation

You may exercise your right of cancellation and return the goods within 14 calendar days from the moment you take physical possession of them, without stating a reason.

To exercise your right of cancellation, you must inform the entropy.press online store ("ENTROPY.PRESS") by sending an unequivocal statement via email to info@entropypress.eu. To meet the cancellation deadline, it is sufficient to send your communication before the 14-day period expires. Upon receiving your email, we will inform you and provide instructions on how and where to return the item.

The cancellation period expires 14 calendar days after the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. To avoid misunderstandings, please ensure upon receipt that the item fully corresponds to your order: title, edition, condition, and other key specifications.

If you cancel this contract, the online store will refund all payments received for the item under the relevant distance contract, excluding delivery charges and return postage costs, no later than 14 days from the date entropy.press receives the returned goods.

When returning an item, you must ensure suitable transport packaging; specifically, the item’s original packaging must be enclosed within another protective transport package to avoid damage during transit. Otherwise, postal carriers may refuse to accept the parcel. To avoid misunderstandings, we recommend insuring the return shipment, as you assume responsibility for any damage incurred during transport.

If you wish to exercise your right of cancellation, please remember that you are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning (to the same extent as permitted prior to purchase in a physical bookshop). You are responsible for any handling that exceeds this purpose, fails to align with principles of good faith, or reduces the value, quality, and safety of the item.

Under Latvian Law, Regulation No. 255 of the Cabinet of Ministers of May 20, 2014, "Regulations on Distance Contracts" (“Noteikumi par distances līgumu”), Section 22, the consumer cannot exercise the right of cancellation if:

  • The price of the product depends on financial market fluctuations beyond the seller's control;

  • The item is made to the consumer's specific instructions or is clearly personalized (e.g. custom art editions or signed works);

  • The consumer has unsealed audio, video, or software recordings;

  • The contract concerns digital content not supplied on a tangible medium, if delivery has begun with the consumer's express prior consent and acknowledgement of forfeiting the right of cancellation.

The entropy.press online store notes that if a loss in value of the returned item is established, legal proceedings may be initiated against the consumer to cover losses resulting from their actions.

procedure for submitting and reviewing complaints

The statutory claim period for purchased goods is 24 months from the date of purchase.

If a non-conformity appears within six months of purchase, it is presumed to have existed on the date of purchase, unless such a presumption is incompatible with the nature of the goods or the non-conformity.

If the purchased item proves non-conforming, the consumer has the right to request:

  1. First – remedy of the defect free of charge or exchange of the item within a reasonable timeframe, unless this is impossible or disproportionate.

  2. Second – if the defect is not remedied within a reasonable period, a price reduction or cancellation of the contract and a full refund (unless the defect is minor).

Any dispute with the seller should first be resolved through informal negotiations, seeking an agreement orally or in writing. The seller must respond within 15 working days.

If a dispute cannot be resolved, the consumer may apply to:

  1. The Consumer Rights Protection Centre (PTAC) for assistance;

  2. An out-of-court dispute resolution body;

  3. The Consumer Dispute Resolution Commission;

  4. A court of competent jurisdiction.

out-of-court dispute resolution procedure

Please submit any complaints regarding availability or quality electronically to info@entropypress.eu. Complaints will be reviewed within 7 working days.

If a complaint is deemed unfounded and you disagree, you may submit a written application for out-of-court dispute resolution specifying your name, contact details, date, and the nature of the claim.

Alternative dispute resolution resources:

  • Online Dispute Resolution (ODR): https://webgate.ec.europa.eu/odr

  • Consumer Dispute Resolution Commission: Brīvības iela 55, Rīga, LV-1010 | Email: ptac@ptac.gov.lv

The right of cancellation does not apply to legal entities.

We will make every effort to ensure that the warranty or claims process is handled as promptly and seamlessly as possible. 

Damage caused by natural forces is not eligible for compensation.

terms and conditions

Please read these Terms and Conditions carefully before placing an order.

1. General Provisions

1.1. These Terms apply to all orders and purchases made on the website info@entropypress.eu (hereinafter – the "Online Store"), operated by "ENTROPY.PRESS" non-profit (Reg. No.: 40008345054, VAT No.: LV40008345054, Registered address: Pils iela 18-1E, Rīga, LV-1050, Latvia; hereinafter – the "Seller").

1.2. By placing an order, the Buyer confirms that they possess full legal capacity and have provided accurate information necessary for the execution of the contract.

1.3. A Distance Contract between the Seller and the Buyer is concluded upon the placement of an order by the Buyer and the subsequent receipt of an electronic order confirmation from the Seller.

1.4. The Seller reserves the right to amend these Terms at any time without prior notice. The Terms in force at the moment of order placement shall apply.

2. Prices and Payment

2.1. All product prices listed in the Online Store are stated in Euros (€) and include Value Added Tax (VAT at 21%) where applicable. Prices do not include delivery costs unless specified otherwise.

2.2. Payment may be made using credit/debit cards or supported online payment options provided at checkout.

2.3. The Seller reserves the right to modify product prices at any time. In the event of a technical error causing incorrect pricing, the Seller will notify the Buyer promptly and cancel the order if necessary.

3. Product Availability and Specifications

3.1. Products are sold subject to stock availability. If an ordered publication is unavailable, the Seller will inform the Buyer within a reasonable timeframe and offer an alternative title or a full refund.

3.2. Product images and specifications are for illustrative purposes. Slight variations in appearance may occur due to printing techniques or monitor displays.

4. Placing an Order

4.1. Orders are placed by selecting items, adding them to the shopping cart, and completing the checkout process.

4.2. Before confirming the order, the Buyer must review the cart summary and correct any input errors. Confirmation constitutes a binding agreement to purchase the selected items at the stated price.

4.3. The Buyer will receive an order confirmation email once checkout is complete. The Buyer is responsible for verifying the accuracy of the details provided.

5. Delivery

5.1. Delivery options, estimated transit times, and fees are set out in our Shipping Policy.

5.2. The Buyer is responsible for providing correct delivery details and remaining reachable via email or phone to coordinate delivery.

5.3. Upon receipt, the Buyer should inspect the outer packaging in the presence of the carrier. If visible damage is detected, the Buyer should refuse delivery and notify the Seller immediately at info@entropypress.eu.

5.4. Risk of loss or damage transfers to the Buyer once physical possession of the items is acquired by the Buyer or a designated third party.

6. Right of Cancellation & Returns

6.1. Individual consumers (natural persons) have the statutory right to cancel a contract within 14 calendar days of receiving the items without providing a reason, in accordance with applicable consumer protection legislation.

6.2. For detailed terms, exceptions, and instructions on how to return an item, please refer to our Right of Cancellation Policy.

6.3. The right of cancellation does not apply to legal entities.

7. Claims, Liability & Force Majeure

7.1. Complaints regarding defective or non-conforming publications may be submitted within 24 months of purchase in accordance with consumer rights legislation.

7.2. Personal data submitted during the ordering process is processed strictly for contract execution and in compliance with applicable privacy legislation.

7.3. Neither party shall be held liable for failure to perform its obligations if such failure arises from circumstances beyond reasonable control (force majeure), including natural disasters, acts of government, wars, or national network outages.

Privacy Policy

Data Controller:
"ENTROPY.PRESS" non-profit (Reg. No.: 40008345054, VAT: LV40008345054)
Pils iela 18-1E, Rīga, LV-1050, Latvia
Email: info@entropypress.eu

"ENTROPY.PRESS" non-profit (hereinafter – "we", "us", or "our") is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Latvia.

1. Legal Bases for Processing

We process your personal data based on:

  • Your consent (e.g. subscribing to news or marketing);

  • Performance of a contract (e.g. processing and delivering your orders);

  • Legal obligations (e.g. accounting, tax compliance, and statutory record-keeping);

  • Legitimate interests (e.g. customer service, preventing fraud, and defending legal claims).

2. Purposes of Data Processing

  • Order Fulfilment & Invoicing: We process your name, email address, phone number, delivery address, and payment information to identify you, issue invoices, deliver products, and provide order updates.

  • Payment Processing: Payment execution is provided via secure third-party platforms (e.g. Stripe, Maksekeskus AS). Necessary transaction data is transferred to these providers solely to complete your payment.

  • Customer Communication: We process your voluntarily provided contact details to answer enquiries submitted via email or our contact page.

  • Marketing Communications: If you opt in to receive newsletters or updates regarding new publications, we process your name and email address. You may opt out at any time via the unsubscribe link in our emails or by contacting info@entropypress.eu.

  • Abandoned Cart Reminders: We may send an automated follow-up email up to 72 hours after an incomplete checkout to assist with any technical issues and clear pending reservations.

3. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g. tax records). Data processed based on consent will be kept until consent is withdrawn.

4. Data Transfers & Processing Location

We primarily process your personal data within the EU/EEA. Data is transferred to third parties (e.g. courier services, payment processors, IT providers) strictly to the extent necessary to fulfil our contract or comply with legal obligations.

5. Minors

We do not knowingly collect or process personal data from individuals under the age of 18 without parental consent. If we become aware of such data, it will be deleted promptly.

6. Your Rights

Under the GDPR, you have the right to:

  1. Access your personal data and request details regarding its processing;

  2. Request correction of inaccurate or incomplete data;

  3. Request erasure of your data ("right to be forgotten"), subject to statutory retention duties;

  4. Withdraw consent at any time;

  5. Restrict or object to the processing of your data;

  6. Request data portability to another controller;

  7. Lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija - www.dvi.gov.lv).

To exercise your rights, please submit a written request via email signed with a secure electronic signature to info@entropypress.eu or in person at our registered office upon presenting proof of identity.

7. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect upon publication on the website. Last updated: 18 August, 2026.

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